Legal Notice

Last Updated: [12/08/2025]

Welcome to Piermont London!

Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions

Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions

Return Policy

At Piermont London, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:

Returns are possible within 30 days of receiving your order.
Products must be unused and in their original condition.
You can read the full return policy here: Return Policy

Returns are handled through our UK-based fulfillment center (please note: this is not a visiting address). The return address is:

Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Privacy Policy

Your privacy is important to us, and we ensure your data is handled securely. We comply with the UK GDPR and Data Protection Act 2018. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

Shipping costs: We offer free tracked shipping within the UK.
Shipping time: Orders are dispatched within 1-2 business days, shipping to the UK will take 4-7 business days.
Tracking: You will receive a tracking number once your order has been shipped.
Read the shipping policy here: Shipping Policy

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience.
We currently accept:

Credit/debit cards: American Express, Diners Club International, Discover, Maestro, Mastercard, UnionPay, Visa
Express checkout / wallets: Apple Pay, Google Pay, PayPal, Shop Pay

All transactions are protected by SSL encryption and comply with international security standards.

Currency: All payments are processed in GBP for pricing clarity and
regional consistency. If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.

For more info, visit our full payment policy: Payment Methods

Company information:

Trading Name: Piermont London
Legal Entity: SHETA GLOBAL LLC
Company Number: 7749767

Return Address (for returns):
Unit 3, Tungsten Park, Bardon Road, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
8206 Louisiana Blvd NE, Suite A, Albuquerque, NM 87113, United States

Please note: Piermont London is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact information:
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: support@piermont-london.co.uk
Phone: +44 7457423858

Customer Service Hours (London time, UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM